Episode 013: Marcus Buckingham with Bill Hybels and Jeff Lockyer

About This Episode

At the 2017 Global Leadership Summit, leadership expert, Marcus Buckingham, challenged us with new research on performance management. In this episode of the GLS Podcast, Jeff Lockyer talks with Bill Hybels about the practical ways he manages leaders at Willow Creek to maximize their performance.

People On This Episode

Marcus Buckingham
@mwbuckingham

Bill Hybels
@BillHybels

Jeff Lockyer
@JeffLockyer

Jared C. Wilkins
Podcast Host
@JaredCWilkins

Tweet a Quote From This Episode

The key to performance management is frequent strengths-based check-ins about near-term future work. @mwbuckingham  Tweet This!

People need to know what is expected of them every day and how to use their strengths at work. @mwbuckingham  Tweet This!

Management should feel a lot like coaching. @BillHybels  Tweet This!

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SUMMARY:

At the 2017 Global Leadership Summit, leadership expert, Marcus Buckingham, challenged us with new research on performance management. In this episode of the GLS Podcast, Jeff Lockyer talks with Bill Hybels about the practical ways he manages leaders at Willow Creek to maximize their performance.

KEY TAKEAWAYS:

  • People need to know what is expected of them every day and how to use their strengths at work.
  • The key to performance management is frequent strengths-based check-ins about near-term future work.
  • A year consists of 52 little sprints. Your job as a leader is to make sure that sprint #37 is as focused and energized as sprint #1.
  • So many people convolute the basics of performance management.
  • I am a strong proponent of a weekly check-in with all my direct reports.
  • I have between 14-16 standing meetings every week.
  • You can do shorter meetings if you do them weekly.
  • The direct report is responsible to set the agenda and invite additional key people.
  • Management should feel a lot like coaching—and great coaches notice stuff.
  • Some of my direct reports need my experience; some need real tactical suggestions or advice; and some need encouragement.
  • The best managers I know stay close to the action.
  • You can train managers to become better raters.
  • Faith-based organizations ought to have performance systems that keep people working very hard for the right kind of fruit.

REFLECTION QUESTIONS:

  1. Think about the way you currently manage your direct reports.
    • Names
    • Frequency of 1-1 meetings (weekly, bi-weekly, monthly)
    • Length of 1-1 meetings (1 hour, 1/2 hour, other)
    • Topics discussed (Near-term future work, goals, concerns)
  2. What is working with your current system? What is not working?
  3. Reflecting on the discussion and coaching tips that Bill shared today, what is one way you could improve the way you manage your direct reports?

RESOURCES MENTIONED:

Best Christian Workplace Institute

Heather Larson

RELATED LINKS:

Marcus Buckingham

The Marcus Buckingham Company

Southridge Community Church, St. Catharines, Ontario

Willow Creek Community Church

The Global Leadership Summit