Episode 010: Horst Schulze
In this episode of the GLS Podcast, Horst Schulze, CEO of the Capella Hotel Group and former COO of The Ritz-Carlton hotels, shares insights from his long career in customer service. At its very core, the best customer service is delivered when a business genuinely cares about its people. To build a culture that values great service, leaders must hire, orient and sustain the value of service on an ongoing basis.